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ThoughtManager FAQs

The questions and answers below are specific to ThoughtManager. The online FAQs are updated constantly. If you do not find your answer here, please try the Online ThoughtManager FAQs or the Hands High KnowledgeBase.

1 .

How do I put a return in ThoughtManager?

2 .

How do I get the latest version of my software?

3 .

How do I restore my backup in ThoughtManager?

4 .

I have installed ThoughtManager, but I can't find it. I am upgrading from ThoughtMill and I am running it on a HandSpring Visor.

5 .

When I type a space or a return, my device crashes with a MemoryMgr.c message.

6 .

My Hacks don't seem to work.

7 .

How do I get my information on my Desktop computer?

8 .

How do I create subcategories (indent) in ThoughtManager?

9 .

"Could not initialize intallation. (CRC) This function is only valid in When I click on my file, I get the following error: "Could not initialize intallation. (CRC) This function is only valid in Win32 mode." What's going on?

10 .

How do I export my outline to MemoPad?

11 .

My HotSync is failing after I installed ThoughtManager. ThoughtManager appears to be working fine on my Palm, but when I HotSync, the HotSync process stops while the words "Synchronizing ThoughtManager" are on the screen. The ThoughtManager.prc file in my backup directory has a size of zero K.

12 .

Will your products work in FLASH?

13 .

After installing, I still have the trial version installed on my palm! What do I do?

14 .

I receive a "Fatal Exception" error and I have a Palm m100/m105.

 


1 .


How do I put a return in ThoughtManager?

To put a return into ThoughtManager, choose Keyboard from the Edit menu and tap the tab button on the keyboard.

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2 .


How do I get the latest version of my software?

After you register, you will be automatically sent all bug fixes and enhancements. However, if your email changes, we will not be able to contact you, so periodically check this web site as well.

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3 .


How do I restore my backup in ThoughtManager?

Restoring a backup file is easy.

Your backup files are located in your backup directory. If your Palm device runs out of power or for some reason loses all of its memory, simply hotsync, and it will restore all of its programs. If you just want to restore one outline, install it using the Palm Install Tool.

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4 .


I have installed ThoughtManager, but I can't find it. I am upgrading from ThoughtMill and I am running it on a HandSpring Visor.

We have found a problem related to the Visor for people upgrading from ThoughtMill to ThoughtManager.

In order to upgrade, please do the following:

1) HotSync.
2) Find your TMillDB.PDB file in your backup directory and save a copy of it.
3) Delete ThoughtMill and ThoughtManager.
4) HotSync.
5) Install ThoughtManager.prc and TMillDB.PDB file using the Palm Install tool.
6) HotSync.
7) Start ThoughtManager on your Visor.

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5 .


When I type a space or a return, my device crashes with a MemoryMgr.c message.

You need to upgrade your copy of CorrectHack to the latest version. See the DovCom website for more information.

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6 .


My Hacks don't seem to work.

Many Hacks will not work with ThoughtManager. We have made progress on this, and many hacks that did not work in the previous version of ThoughtMill now will work.

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7 .


How do I get my information on my Desktop computer?

Use the Export command in the Options menu to export your information to the MemoPad. After you HotSync, your information will be on your desktop software in your MemoPad. See the Export section of the reference manual for more information.

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8 .


How do I create subcategories (indent) in ThoughtManager?

To move an item, tap on its bullet, and drag it where you want it. Note that ThoughtManager will only let you indent items one level more than the item just above it. A cross-hair will appear showing you where the item will go after you lift your pen.

So, you cannot indent the first item, but you CAN indent the second item.



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9 .


"Could not initialize intallation. (CRC) This function is only valid in When I click on my file, I get the following error: "Could not initialize intallation. (CRC) This function is only valid in Win32 mode." What's going on?

Sometimes the file becomes corrupted during download. Please try to download the software from another computer. If you still receive the error, please contact us at support@handshigh.com, and we will email the file to you.

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10 .


How do I export my outline to MemoPad?

1. Start ThoughtManager
2. Open the outline you wish to have exported.
3. Tap on Palm's silk-screen "Menu" button (the button below the "House" button).
4. Go to the "Options" menu and select "Export to MemoPad"

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11 .


My HotSync is failing after I installed ThoughtManager. ThoughtManager appears to be working fine on my Palm, but when I HotSync, the HotSync process stops while the words "Synchronizing ThoughtManager" are on the screen. The ThoughtManager.prc file in my backup directory has a size of zero K.

We are not sure what causes the problem, but here is a solution that is working:

1) Using Windows Explorer, delete the ThoughtManager.prc file that is in your Palm user backup directory.
2) HotSync.



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12 .


Will your products work in FLASH?

All products except for ThoughtManager can be loaded into FLASH. In order for the programs to work properly, you will need to load them into RAM, open them, then move them into FLASH.

We are planning to make ThoughtManager compatible with FLASH.

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13 .


After installing, I still have the trial version installed on my palm! What do I do?

If your installing from an EXE file (todoplus.exe, memoplus.exe, tripdlx.exe, etc...), you will find a copy of your Palm program installed in a directory in your computer.

The default paths are as follows:

C:\Program Files\Hands High Software\MemoPLUS\memoplus.prc
C:\Program Files\Hands High Software\ThoughtMan\Thoughtmanager.prc
C:\Program Files\Hands High Software\ToDoPLUS\todoplus.prc
C:\Program Files\Trip\Trip.prc - this is the same path for TripDeluxe also.

Simply double-click on the ".prc" file (memoplus.prc, todoplus.prc, etc.) to load into the Palm Install Tool, then hotsync.

The install gives you an option to copy the files in other locations, so your path may be different.

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14 .


I receive a "Fatal Exception" error and I have a Palm m100/m105.

Please update your Palm OS to 3.5.2. It can be downloaded at:

http://www.palm.com/support/downloads/update352.html


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ThoughtManager, Trip, PhoneLog, AirMiles, Memo PLUS, ToDo PLUS, Hands High and the Hands High logo are registered trademarks of Hands High Software, Inc.  Palm Computing is a registered trademark of Palm, Inc. HotSync, Palm and the Palm Compatible Logo are trademarks of Palm, Inc. All other brands and product names may be trademarks or registered trademarks of their respective holders..

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